Shipping/Delivery Policy for any customers and sellers.

E-Plaza products:
We will not be held responsible for any losses or damage/s once an item has left us for delivery after 7 days of receipt of purchase. Postal errors can occur and you will need to contact the postal service or courier to follow up your item/delivery.

Shipping times may vary depending on location please allow 2-10 Business days (estimated guide only)

We aim to dispatch your shipment in a timely manner & once your payment has been cleared, Once an item has left us you will be supplied with a tracking number. Shipping cost through us is on a weight basis for the product(s) purchased.

For any issues or questions please contact us via email, if this relates to a seller please contact that seller.

Home Delivery
We work with our sellers/vendors to make sure products are delivered in timely manner and we do offer contactless home delivery if you live within 12km from Kings Langley. If you wish to purchase products for home delivery please contact us before purchasing.


We and some sellers may be unable to deliver to some postcodes or areas, We or the sellers will not be held responsible if you have ordered to a postcode or area and the product does not arrive, We will not be held responsible if you chose NOT to read our or sellers Terms & Conditions and/or any Policies before you purchase from our website.

Selected items for shipping cost may return a warning that there is no shipping amount or may come up as free shipping, only the selected items will show if it is free shipping or this will be displayed on the checkout page or could possibly be an error in our system, please contact us for the shipping cost to your area or any seller for this information.

Errors can occur in our system &/or warning messages on the checkout page with shipping cost or shipping methods, please contact us or the seller if you are unsure, Shipping cost will vary on all products through us or the seller & Free Shipping may be available through us or the seller.

If the incorrect or no shipping cost shows on the checkout and it shows free shipping, this may not be the case then this will be corrected and the new shipping cost will be adjusted, we or the seller will send you an updated invoice with shipping cost included.

Unfortunately we will not process & dispatch your goods until the amount is paid in full & cleared, including any shipping cost/s that were not included on the checkout page.

Unfortunately errors can occur and we will fix these error's as soon as we are notified.

If free shipping is displayed on the checkout and it is an error with our system and we or the seller will require the full shipping cost to send a product we CAN NOT give the item to you (the Customer) for free shipping as it may of stated unfortunately.

We reserve the right to decline, refuse or cancel any orders received or orders made thereafter for incorrect shipping prices, as it may be advertised for free but this may not be the case, please do not hesitate to contact us or the seller.

Please make sure you provide a correct delivery address as we will not be held responsible for any shipping costs incurred for delivery or re-delivery of the item, this will be the customers responsibility, re-delivery fees will apply if you the customer provides an incorrect delivery address and/or the product is returned to us.

The expected time for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact us or the seller. Pick up or arranging your own courier is not available at our place of business to ensure that we can dispatch all goods efficiently at all times. The seller may have a pick up place of business where you can pick up products from them please contact the seller for this information. But please remember that all seller(s) will have their own policies in place including shipping details.

Inaccurate Address

If there are any address discrepancies with your order and the product is returned us, a customer service team member will be in touch. A re-delivery cost may occur for any products that are returned to us. Please always provide a correct delivery address.

Due to limited access of ours or some sellers carriers, there may be certain postcodes/areas that we or sellers are unable to deliver to. Always refer to the sellers shipping policy before purchasing. We or the sellers may deliver to Po Boxes depending on location and how big the products are.

For any seller(s) policies and T&C's they will have their own in place, always contact the seller.