Please read before purchasing, if you purchase any item you are agreeing and accepting to these terms.
Full refund will only be given if it meets our returns/refunds policy and full Refund/Return/Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost)
If you require a refund please read our refund/returns policy.
You the customer are responsible for the delivery cost for returned items.
No refunds/returns or exchanges will be given until the goods are returned to us first so we can inspect the item/s.
Please contact us before doing anything or contact us via the returns page before sending any item back.
You are required to contact us for any returns, refunds, change of mind & warranty claims within 7 days of purchase, any contact for returns, refunds, change of mind & warranty claims after 7 days may be be VOID as you should know upon arrival of your delivery if it is damaged in any way or not what you ordered or expected. Usually 7 days is enough time to let us know if there are any issues to report to us. We try to be fair and we expect the same in return.
If this is for seller(s) on our website, please contact them for their returns/refunds policy.
Always refer to our Returns/Refunds Policy Page before purchasing (so you know what our process is once your purchase has been made.)
Please familiarise yourself with our T&C's, our policies, our website, your account.
We DO NOT accept Refund/Return/Exchange for change of mind, not what you expected on delivery, found it elsewhere cheaper or do not want the item anymore, wrong address provided and not while the product is still in transit.
We DO NOT accept Returns/Refunds/Exchange for perishable goods or any under garments, swimwear, stockings, flammable liquids of any kind, gases etc.
All Approved Returns/Refunds/Exchanges must be in the same condition as when you received it, be in original packaging, not damaged, soiled or altered by you in any way.
We charge a 15% restocking fee this may be taken out of your refund amount and on any returned/refunded item/s purchased for non defective returned merchandise, packaging damaged, change of mind, do not want the item anymore, found it cheaper elsewhere, wrong address provided etc. Seller(s) may or will charge their own restocking fee or if any at all. You will have to contact the seller(s) for any information regarding this.
Extended Returns/Refunds Policy.
* We do not accept change of mind after 7 days of your order.
* If any issues with any product please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
* For COM (Change of Mind) product has to be in original packaging.
* We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
* If we require the product to be returned to us, we will provide a return post label. We do not refund postage costs.
* If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 15%
* If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15%
* Customers can not change their mind before the item is received.